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otherwise of your Proposal and must be disclosed at the earliest opportunity and certainly at renewal. If you are in doubt over
any of the policy terms or conditions, please seek our advice promptly.
E-MAIL: In certain circumstances we may agree to correspond with you via e-mail. By providing your e-mail address you are
consenting to us communicating with you via e-mail. If you e-mail a request to arrange insurance cover or to amend any details
under an existing policy, cover will not be in force until your request has been accepted by the insurer and we have confirmed
this. You must take reasonable steps that messages are complete and accurate and are secure against being altered in course
of transmission, and are free from harmful viruses.
TERMINATION OF TERMS: This terms of business may be varied or suspended at any time by notice in writing – any such
variation will not affect any rights or obligations already accrued by either party.
AGENT OF THE INSURER: We act as Agent for the Insurer for some of the Insurance companies that we deal with for the
purpose of receiving and holding premiums and paying out claims monies. Where we do not act as Agent for the Insurer, we
will treat monies held as Client Money and will hold these in a non-statutory trust.
NON-STATUTORY TRUST: The aim of the trust is to protect the client in the event of the failure of the firm, or the failure of the
bank or a third party at which the money may be held. In such a circumstance, the firm’s general creditors should not be able to
make claims on client money, as it will not form part of this firm’s property. The fact that we will hold money on trust gives rise
to fiduciary duties, which will be owed to you until the client money reaches the insurer or product provider. We hold client
money subject to a non-statutory trust. This means that we are entitled to and may use client money held on behalf of one client
to pay another client’s premium before the premium is received from that other client, and to pay claims and premium refunds to
another client before we receive payment from the insurer. However, we are not entitled to use client money to pay
commissions before we receive the relevant premium from the client.
INTEREST ON CLIENT MONEY: Any interest earned on client money held by us will be retained by us for our own use, rather
than paid to you. We will take your reading of this document, and continuance of the application process to indicate
that you understand, and have given your consent for us to hold your monies in the non-statutory trust and to receive
interest as stated.
PAYMENT TO THIRD PARTIES: We may transfer client money to another person, such as another broker or settlement agent,
for the purpose of effecting a transaction on your behalf through that person. This may include brokers and settlement agents
outside the UK. The legal and regulatory regime applying to a broker or settlement agent outside the UK may be different from
that of the UK and, in the event of a failure of the broker or settlement agent, this money may be treated in a different manner
from that which would apply if the money were held by a broker or settlement agent in the UK. You may notify us if you do not
wish your money to be passed to a person in a particular jurisdiction.
CONFIDENTIALITY: All personal information about you will be treated as private and confidential. We will only use and
disclose the information we have about you in the normal course of arranging and administering your insurance. Other than
this we will not disclose any information to any other parties outside our Group of Companies without your consent, unless
where disclosure is required by a regulatory regime to fulfil its regulatory function, or; where we are legally obliged to do so.
Customers should be aware that insurers exchange information with each other through various databases to help check the
information provided and also prevent fraudulent claims.
We may use information we hold about you to provide information to you about other products and services which we offer. If
you would prefer not to receive information on these services, please advise us. Under the Data Protection Act 1998 you have
the right to see personal information about you that we hold in our records. If you have any queries in this respect, please
contact us. In both the above circumstances, you should contact the Compliance Officer at 24 Belle Vue Terrace, Malvern,
Worcestershire, WR14 4QD.
COMPLAINTS: It is always our intention to provide a first class service. However, should you have any cause for complaint
about the provision of our service outlined above, please contact us orally or in writing. Your complaint will be acknowledged
within five business days advising you who is dealing with the complaint and indicating when you may expect an answer. We
will provide a formal written response within twenty business days from receipt of the original complaint. If the complaint cannot
be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. If we are
unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at: Financial
Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Your insurer also operates a complaints
procedure, details of which are in your Policy.
COMPENSATION ARRANGEMENTS: We are covered by the FSCS. You may be entitled to compensation from the scheme if
we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising
and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further
information about compensation scheme arrangements is available from the FSCS.
LAW AND JURISDICTION: These terms of business shall be governed by and construed in accordance with English law. In
relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably
submit to the non-exclusive jurisdiction of the English courts.
NOTE: Your acceptance of these Terms of Business does not affect your normal legal rights.
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